Frequently Asked Questions - Quick Answers

Can I use varifocals with the app?

Yes! However, if you have reading glasses as well, we would recommend using those instead. If you only have varifocals, then you can use them with the app. The app is designed to be played with vision best corrected, i.e. with your glasses on if you require them for reading usually.

Do I have to sign in with all my details every time I play?

No - you should only be using the biometric login or your four digit pin to log in each time. If you are having to sign in each time, this means you have been logging out via the menu in the app. We don’t advise fully logging out each time because it is more time consuming to enter your full login details each time. We recommend simply closing the app once you have finished, then when you open it again, you should be taken straight to the biometric login screen and into the app once you have inputted the code.

What if I can’t play three times a week?

We recommend playing at least three times a week for the most accurate results because this allows for the natural variation in sight, which can change day-to-day. Playing three times means we can take an average of your sessions over the week. However, we understand that life gets busy so don’t worry if you can’t – you can still monitor your sight over time.

What other features are present in the app, other than the games?

Besides the games, you can log your treatments in the ‘Log Treatments’ section. This includes when you have an injection, receive new glasses or have an eye operation. We also have a comprehensive ‘Learn Section’, which contains information written by experts on various helpful topics, such as; signing up with charities, information on various macular conditions, lifestyle advice and stories from other patients.

Can I exit a session halfway through? 

You can exit a session by pressing the ‘pause’ button in the top left corner of the screen and pressing ‘HOME’. The data from this session will be saved, however it is flagged in our system as half completed, so we will know nothing is wrong. 

Is there a way to not submit results if I realise I have done something wrong?

No, there is not currently a way to do this within the app. However, if you do realise something is wrong, you can quit the session and the session will be incomplete. This won’t have a large impact on your results, as we take an average over the week. 

How is the ‘week’ calculated?

The week is Monday to Sunday, meaning you will be able to see your results from the previous week each Monday morning.  

Can I only play with and monitor one eye?

Of course! Choose the eye you would like to use to play the games and play through the games. Once you have finished, a message will pop up saying ‘Ready to measure the other eye?’, rather than clicking ‘Yes’, click ‘End Session’. You will then be asked ‘Are you sure you want to exit the session?’, click ‘Yes’ and your results for that eye will be submitted. The counter on the home screen for the eye you tested will increase and the other eye will stay at 0. On your graph, you will only see results for the eye tested.

Why do I need to enable camera access?

If enabled, the OKKO Health app will use the front facing camera, and facial recognition when you are playing the games to measure the distance of your eyes from the device. This means that you can use the distance tracker feature, which appears at the bottom of the screen and prompts you to keep the device the correct distance away from your face whilst playing. At the correct distance, your results will be more accurate so we recommend allowing camera access. 

If you need help with enabling access, please see the help article ‘How to Enable Camera Access’.

How long do I need to play for?

The longer you play the better because you will have a view of your sight over time, which will make it easier to spot trends in your data. 

I need help, who can I contact to speak to someone?

Please contact our support team on support@okkohealth.com who will be more than happy to help and aim to respond within two working days.

How can I report a problem?

If there is an issue with the app, please contact our support team on support@okkohealth.com.