sally@okkohealth.com

  It's important that you have Night Shift, True Tone (iOS-specific) and all other modes that may affect the screen brightness and/or colours are turned off during your measurements in the OKKO Hea...

1. Go to Settings on your device   2. Scroll down all the way until your find the OKKO Health app   3. If you want the OKKO Health app to have access to your camera, then make sure that the toggl...

This article explains how to navigate through the results screen in the OKKO Health app.     The results screen consists of two different sections: 1. Overview       This section of the results scr...

This article explains how we are calculating your results in the OKKO Health app and why.       In the results screen, you'll be able to view your averaged weekly results for each test within the O...

This article explains how to view your OKKO Health results in the app.     1. When in the OKKO Health app, tap the 'Results' tab at the bottom of the screen. Make sure you read the disclaimers pro...

Instructions on how to remove the OKKO Health app from your device.     Please note: this is an example of how to delete the OKKO Health app from an Apple device. If these instructions does not wo...

Instructions on how to download the OKKO Health app onto your device.      In order to download the OKKO Health app you must first have access to one of the supported devices shown here.   1. Op...

Instructions and recommendations on how to keep your device at a 35cm distance from your face whilst playing the OKKO Health app (without Face Recognition). The OKKO Health app can be played on bot...

This article explains how to report an issue with the OKKO Health app.   Are you having technical difficulties with the OKKO Health app? Please email support@okkohealth.com or raise a ticket with o...

How do you know how many times you have played the OKKO Health app (on each eye) this week?     Sessions - This Week 1. When in the OKKO Health app, make sure that you are on the 'Home screen'. (Se...